FAQ Help

How do I arm and disarm my alarm system?

We have many models out there but 95% of them work like this: Close all the doors. If you have an Away or Stay button press and hold for 3 seconds and the system will arm. If you do not, you can simply press # & 2 for Away or # & 3 for Stay. To disarm your system enter your four digit code and press OFF (off might be on the 1 key).

What will happen if I lose power?

Our alarms have a battery back-up that will power the alarm system for 4-48 hours during a power outage. If you lose power please review these helpful hints.

What does “No AC” mean on my keypad?

When your alarm system is running on the back-up battery it will say “No AC” in the display window.

What happens when the back-up battery gets low after losing power?

When the battery gets low the word BAT will appear in the window and the keypad may beep. Entering your code and pressing OFF will stop the beeps. Don’t worry if you lose power long enough to drain your battery. When power returns the system will return to normal operation in the same state as when the battery was drained.

Will the back-up battery re-charge?

When the power returns, the battery will automatically be recharged. If the BAT does not clear for your keypad within 24 hours call the office; you many need a new battery.

How do I make my alarm keypad beep every time I open the door?

Loss of power may turn off the keypad chime heard when you open a door. You can turn your chimes back on by entering your four digit code followed by the “9” key.

How do I test my system?

Call the monitoring station at 205-520-0757 and tell them you wish to test your system and for how long. Arm your system and leave; after the exit delay stops, re-enter but do not turn off the alarm. Open any door or window you wish to test and trigger your smoke alarm. Finally turn off your system and call the monitoring center back to check and see what signals they received.

Get instructions for changing your code, adding codes, bypassing and turning your chimes on or off

Find your keypad below to get instructions for changing your code, adding codes, bypassing and turning your chimes on or off.

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When performing any of the following actions DO NOT go slowly.

If you make a mistake wait 8 seconds and try again.

Arming your system: Close all the doors. If you have an Away or Stay button press and hold for 3 seconds and the system will arm. If you do not, you can simply press # & then 2 for Away or # & 3 for Stay.

To disarm your system: enter your four digit code and press OFF (off might be on the 1 key).

Changing Master code: Old Master code+ [802] + new master code two times in a row.
Add a User Code: System Master Code + [8] + User Number + New User’s Code.
User 03 – 30 = Standard Users. The Keypad beeps once
 to confirm that new user was added. The user number
must be a 2 digit number (e.g. 03, 04, 06, etc)
Delete User Code: System Master Code + [8] + User Number + [#] + [0]
Chimes: System Master Code + [9]
Bypassing: System Master Code + [6] + zone number. Enter the 2
digit zone number(s) for the zone(s) to be bypassed
(e.g. 06, 10, 13, etc).  Single digit zone numbers must be
preceded by a zero
When finished, the keypad will momentarily
display a Bypass message for each zone
bypassed zone number. Wait for all bypassed
zones to be displayed. Arm the system as usual.
Next time the system is disarmed the bypass is cleared.
Clearing Alarm: To clear an alarm from your screen, simply enter
your code and press off again.

On Guard Security Sales and Service 205-298-8131

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When performing any of the following actions DO NOT go slowly.

 

Arming your system: Close all the doors. Simply press # & then 2 for Away or # & 3 for Stay. To disarm your system: enter your four digit code and press OFF (off might be on the 1 key).

If you make a mistake wait 8 seconds and try again.

Changing Master code: Old Master code+ [82] + new master code two times in a row
Add a User Code: System Master Code + [8] + User Number + New User’s Code
User 3 – 6 = Standard Users
The Keypad beeps once to confirm that new user was added.
The user number single digit number (e.g. 3, 4, 5, 6 )
Delete User Code: System Master Code + [8] + User Number now do
nothing. The Keypad beeps once to confirm that
 user number slot was cleared.
Chimes: System Master Code + [9]
Bypassing: System Master Code + [6] + zone number
Enter the 2 digit zone number(s) for the zone(s)
to be bypassed (e.g. 06, 10, 13, etc).  Single digit
zone numbers must be preceded by a zero.
When finished, the keypad will momentarily display
a Bypass message for each zone bypassed zone number.
Wait for all bypassed zones to be displayed. Arm the
system as usual. Next time the system is disarmed
the bypass is cleared.
Clearing Alarm: To clear an alarm from your screen, simply enter
your code and press off again.

Remember to test your system monthly

CUSTOMER FALSE ALARM PREVENTION CHECKLIST

Test your system monthly: Call (205) 520-0757. When it is in test arm in the Away mode and leave the house, stand outside by the door you normally exit through. Five seconds after the beeping stops open the door. After the delay expires open and close all doors and walk in front of the motion sensor. This is also a good time to test your monitored smoke detectors. After you have triggered the last sensor you wish to test, wait 20 seconds before disarming the system. Call back to confirm they received your signals.

If your system was programmed with the cancel feature and within 30 seconds you turn it off, the monitoring station well get a cancel signal from the system telling us you disarmed the system; we will terminate our actions and we will assume it was just a false alarm.

You may always call us and tell us it was just a false alarm (205) 520-0757.

If no cancel signal is received we will call you. Have your Password ready! If no one answers, the police are immediately dispatched.

If you need a longer entry-exit delay, need repair service or have a billing question, call (205) 298-8131 during business hours.

If you have unexplained false alarms call us to fix the problem.

If any of your emergency contact information should change call (205) 520-0757.

It is your responsibility to prevent false alarms and understand it is critical that all users of the system are trained on the proper use of the system.

On Guard Security
Sales and Service 205-298-8131