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FAQ Help

At the end of this page is a listing of useful operations on your alarm keypad.

This page can be printed for reference during a power outage.

Click on a question for the answer.

  1. How do I arm and Disarm my alarm system?
  2. What will happen if I lose power?
  3. What does “No AC” mean on my keypad?
  4. What happens when the back-up battery gets low after losing power?
  5. Will the back-up battery re-charge?
  6. How do I make my alarm keypad beep every time I open the door?
  7. How do I test my system?
  8. How do I turn the chime function on and off?
  9. How do I bypass a zone?
  10. How do I Change my code or add a code?

 

Remember to test your system monthly

CUSTOMER FALSE ALARM PREVENTION CHECKLIST

Test your system monthly: Call (205) 520-0757. When it is in “test” arm in the Away mode and leave the house, stand outside by the door you normally exit through. Five seconds after the beeping stops open the door. After the delay expires open and close all doors and walk in front of the motion. This is also a good time to test your monitored smoke detectors. After you have triggered the last sensor you wish to test, wait 20 seconds before disarming the system. Call back and check your signals.

If your system was programmed with the cancel feature and within 30 seconds you turn it off. The monitoring station well get a cancel signal from the system telling us you disarmed the system; we will terminate our actions and assume it was just a false alarm.

You may always call us and tell us it was just a false alarm (205) 520-0757.

If no cancel signal is received we will call you. Have your Password ready! If no one answers, the police are immediately dispatched.

If you need a longer entry-exit delay, need repair service or have a billing question call, (205) 298-8131 during business hours.

If you have unexplained false alarms call us to fix the problem.

If any of your emergency contact information should change call (205) 520-0757.

It is your responsibility to prevent false alarms and understand it is critical that all users of the system are trained on the proper use of the system.


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